A wise old owl sat on an oak, The more he saw the less he spoke, The less he spoke the more he heard, Why aren’t we like that wise old bird
Listening Skills
Listening Skills – an introduction
• Understand your clients and customers needs
• Build rapport
• Minimise misinterpretations and assumptions
• Deepen relationships with everyone at work and at home
Developing the ability to listen deeply and empathetically to another human being builds relationships at work with staff, customers, clients and suppliers. It is one of the first skills to master to build rapport, respect and a firm base for a business.
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